Welcome to www.sentimentalgems.com (the “Site”), operated by Sentimental Gems. By using this website, you agree to the following terms and conditions. Please read them carefully before placing an order or using our services.

✦ Overview

These Terms & Conditions apply to all visitors, customers, and users of this website. By accessing or using the Site, you agree to be bound by these terms. If you do not agree, please do not use the Site.

We reserve the right to update or modify these terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes indicates your acceptance of those changes.

✦ Products & Descriptions

Each piece of jewelry at Sentimental Gems is handmade and crafted with intention. Due to the natural variation in gemstones and crystals, no two items are exactly alike. Product images are provided for reference, but colors, sizes, and shapes may vary slightly.

We strive to accurately describe our products, but cannot guarantee exact color representation across devices or screens.

✦ Pricing & Payment

All prices are listed in CAD (Canadian Dollars) unless otherwise noted. We reserve the right to change pricing at any time without notice.

Payment is required at checkout and is securely processed through our trusted third-party payment providers. We do not store your payment information.

✦ Order Processing & Shipping

Orders are typically processed within 3–5 business days unless otherwise stated. Shipping times may vary based on your location and selected shipping option.

We are not responsible for delays caused by carriers, customs, or other factors beyond our control.

For full details, please review our Shipping Policy and Returns & Exchanges pages.

✦ Custom & Personalized Orders

We welcome custom orders and personalized pieces. Please contact us directly at info@sentimentalgems.com to discuss your request.

Custom items may have longer processing times and are typically final sale unless damaged upon arrival.

✦ Returns & Exchanges

Due to the personalized and intention-based nature of our products, returns and exchanges are handled on a case-by-case basis.

Please contact us within 7 days of receiving your order if there is an issue, and we will do our best to find a solution.

✦ Intellectual Property

All content on this site — including product designs, photos, copywriting, logos, and brand identity — is the property of Sentimental Gems (Kerri Jarrett) and may not be reproduced, copied, or used without express written permission.

✦ Limitation of Liability

Sentimental Gems is not liable for any direct, indirect, incidental, or consequential damages that may arise from the use or misuse of our products or the Site.

Our jewelry is not intended to diagnose, treat, or prevent any medical condition. Crystal and intention-based tools are supportive in nature and should not replace professional advice or care.

✦ Wholesale Inquiries

Wholesale opportunities are available. Please contact us at info@sentimentalgems.com for our lookbook, pricing, or to shop via our Faire Wholesale account.

✦ Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Alberta, Canada.

✦ Contact

If you have any questions about these Terms & Conditions, please reach out:

Sentimental Gems

📧 info@sentimentalgems.com

📍 St. Albert, Alberta, Canada