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Orders
Below are some of are common questions about orders
How do I make a purchase?
Simply browse the collections and click on the piece that resonates with you. Select any available variations (such as chain type or gemstone option), and then click “Add to Cart.” Once you’re ready, proceed to checkout to complete your purchase using our secure payment system.
If you have any questions before purchasing or would like to request a custom option, feel free to email me at info@sentimentalgems.com.
How do I know if my order is confirmed?
Once your order is placed, you’ll receive a confirmation email with your order details. If you don’t see it in your inbox, please check your spam or junk folder.
You’ll also receive a second email with tracking information once your order has been processed and shipped.
Can I change my shipping address after my order is placed?
If you need to change your shipping address, please contact me as soon as possible at info@sentimentalgems.com.
If the order hasn’t been shipped yet, I’ll be happy to update the address for you. Once the package has been sent, unfortunately I can’t reroute it — but I’ll do what I can to help.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, I do! Sentimental Gems ships internationally to many locations. Shipping costs and delivery times will vary depending on your region and selected shipping method. Please note that customs fees or import duties may apply and are the responsibility of the recipient.
When will my order be shipped?
Each piece is made and packaged with care. Orders are typically processed and shipped within 3–5 business days, unless otherwise noted for custom or made-to-order items. You'll receive a shipping confirmation email with tracking information once your order is on its way.
What is your return policy?
Delivery times vary depending on your location and the shipping option you select at checkout.
Usually 5–10 business days
Typically 10–21 business days
Please allow extra time during busy seasons or for international customs processing. If you ever need your order by a specific date, feel free to email me and I’ll do my best to accommodate.
How long will it take until I receive my order?
Because every piece is handmade and many items are personalized or intention-based, returns are handled on a case-by-case basis. If there's an issue with your order or your item arrives damaged, please contact me within 7 days of delivery at info@sentimentalgems.com, and I’ll work with you to find a solution — whether it’s a repair, exchange, or refund.
Your experience matters, and I want every Sentimental Gem to feel meaningful and right.
